Return & Refund Policy

Last updated: November 3, 2026

At Vantalenk, we want you to feel confident about your purchase. We offer a 30-day return policy on eligible products, while respecting all applicable consumer protection laws in the United States, United Kingdom, and Canada.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

For a voluntary return, your item should:

• Be in good condition, without damage caused by misuse.

• Include all original accessories, components, and manuals.

• Be returned with its original packaging where reasonably possible.

• Have proof of purchase, such as an order number or confirmation email.

For change-of-mind returns, we may decline items that have been significantly used, damaged, or altered beyond reasonable inspection, except where applicable law provides otherwise.

2. How to Request a Return

Email hello@vantalenk.com with:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Photos or a short video, if the item is defective, damaged, or incorrect.

Our support team will provide return instructions and the applicable return address.

Please contact us before shipping a return. Our business correspondence address is not necessarily our returns facility. This does not limit any legal right to cancel or return your order.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

We may request photos or a short video to help resolve the issue. Depending on the circumstances and your legal rights, we will provide an appropriate remedy, which may include a replacement, repair, or refund.

If we require an item to be returned because it is defective or incorrect, we will cover reasonable return shipping costs where required by law.

Reporting an issue promptly helps us assist you faster, but does not remove your statutory consumer rights.

4. Return Shipping Costs

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs, unless applicable law requires otherwise.

If the product is defective, incorrect, or damaged before delivery, we will provide the legally required remedy, including return shipping arrangements or reimbursement where applicable.

We do not charge restocking fees.

5. Refund Processing

Once your return is received or the required evidence has been provided, we will assess the request and notify you of the outcome.

For approved voluntary returns, we aim to issue refunds within 10 business days after receiving and reviewing the returned item.

Refunds are generally made to the original payment method. The time needed for the funds to appear depends on your payment provider.

Original shipping charges for voluntary returns are generally non-refundable, except where required by applicable law.

6. United Kingdom – Right to Cancel

For most online purchases delivered to the United Kingdom, consumers have a statutory right to cancel within 14 days after receiving their goods without providing a reason.

To exercise this right, notify us by email at hello@vantalenk.com within the cancellation period.

You then generally have a further 14 days to return the goods.

Where required by law:

• We will refund the purchase price and the cost of standard outbound delivery.

• We will process the refund within 14 days after receiving the returned goods or receiving evidence that they were sent back, whichever is earlier.

• Customers are responsible for direct return postage for a change-of-mind cancellation, unless we agree otherwise.

• A permitted deduction may apply if the goods have been handled beyond what is necessary to inspect them.

You may use the following cancellation notice:

To: Vantalenk — hello@vantalenk.com

I hereby give notice that I cancel my contract for the purchase of the following goods:

Order number:

Date received:

Customer name:

Customer address:

Date of cancellation:

Your statutory rights concerning faulty or misdescribed goods remain unaffected.

7. Canada – Consumer Rights

Canadian customers are covered by our 30-day voluntary return policy and any additional rights provided by applicable provincial or territorial law.

Customers in Québec and other jurisdictions may have statutory rights to cancel certain online purchases, including where required information or delivery obligations have not been met.

Where such rights apply, the legally required cancellation, refund, and return shipping rules take precedence over our voluntary policy.

8. United States – Consumer Rights

US customers may request a return within our 30-day voluntary return period.

For undelivered orders, shipping delays, defective goods, or other issues covered by applicable law, your statutory rights remain unaffected.

If we cannot ship an order within the required or agreed period, we will offer the legally required options for cancellation or delayed shipment.

9. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate the request before dispatch. Once an order has shipped, cancellation and return options depend on applicable law and the policies outlined above.

10. Contact Us

Vantalenk

Operated by Pedgex LLC

Email: hello@vantalenk.com

Website: https://vantalenk.com

This policy does not limit or exclude any non-waivable consumer rights under applicable law.